Cancellation and Replacement Policy
At Studio 28, we strive to ensure a seamless shopping experience for our customers. Please read our cancellation and replacement policy carefully:
Cancellation Policy
1. Order Cancellations:
• Orders can be canceled within 24 hours of placing the order.
• After 24 hours, cancellations will not be accepted as the production or shipping process may have begun.
2. How to Cancel:
• To cancel your order, please email us at [your email address] or contact our customer support team with your order details.
3. Refund for Cancellations:
• Eligible cancellations will be refunded within 5-7 business days to the original payment method.
Replacement Policy
1. Eligibility for Replacement:
• Replacement requests will be accepted only for damaged, defective, or incorrect items.
• The request must be raised within 48 hours of receiving the product.
2. Process for Replacement:
• Email us at studio28s28@gmail.com with your order ID, a detailed description of the issue, photos of the product, and a video of unpacking the package showing the issue clearly.
• Once approved, we will arrange for a pickup and send a replacement product.
3. Conditions for Replacement:
• The product must be unused and in its original packaging with all tags intact.
• No replacements will be provided for customized or made-to-order items.
For any further queries, feel free to contact us at studio28s28@gmail.com or Cancellation and Replacement Policy
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